Shipping & Pre-Order Policy

Last updated: September 2026

At Lumiera Home, we take great care in preparing and packaging every order to ensure your products arrive safely and in excellent condition.

Some of our products may be available to purchase on a pre-order basis before they are ready for dispatch. Please read the information below carefully before placing your order.

Pre-Orders

A product marked as Pre-Order is not currently available for immediate dispatch.

When placing a pre-order, you are reserving your product ahead of its expected arrival and general release.

The estimated dispatch or delivery timeframe for each pre-order product will be clearly displayed on the relevant product page at the time you place your order.

Payment will normally be taken at the time your pre-order is placed unless otherwise stated during checkout.

Pre-Order Delivery Estimates

Any pre-order dispatch or delivery date provided on our website is an estimate based on the information available to us at the time.

As our products may be manufactured and transported to us before being dispatched to customers, circumstances outside our reasonable control can occasionally affect expected arrival dates. These may include manufacturing delays, shipping disruption, customs clearance, port congestion or other transportation issues.

If there is a significant change to the expected availability or dispatch date of your pre-order, we will contact you using the details provided with your order and provide updated information.

Your statutory rights are not affected.

Cancelling a Pre-Order

If you change your mind about a pre-order before it has been dispatched, please contact us as soon as possible.

Where you have a legal right to cancel, we will process the cancellation and refund the amount due to your original payment method.

Once a pre-order has been dispatched, our standard Refund & Returns Policy will apply.

Orders Containing Pre-Order and In-Stock Products

If your order contains both an in-stock product and a pre-order product, we may dispatch the items together once the pre-order product becomes available.

Where separate delivery is available, this may be offered during checkout or arranged separately.

The estimated delivery information shown on the relevant product pages should be reviewed before placing a combined order.

In-Stock Order Processing

For products that are currently in stock, orders are typically processed and prepared for dispatch within 1–2 business days.

Orders placed on weekends or public holidays will normally be processed on the next business day.

During particularly busy periods, including Christmas, promotional events and product launches, processing times may occasionally be longer.

Once your order has been dispatched, you will receive a shipping confirmation containing tracking information where available.

UK Delivery

We currently deliver to addresses throughout the United Kingdom, subject to courier availability and any restrictions displayed during checkout.

Available delivery options and applicable shipping charges will be shown during checkout.

Delivery estimates begin from the date your order is dispatched and not necessarily from the date the order or pre-order was originally placed.

Delivery Charges

Shipping charges, where applicable, will be clearly displayed at checkout before you complete your purchase.

From time to time, we may offer free delivery or promotional shipping rates. Any applicable conditions will be displayed on our website.

Tracking Your Order

Where tracking is available, tracking information will be provided after your order has been dispatched.

Please allow some time after receiving your dispatch confirmation for the courier's tracking system to update.

Delivery Addresses

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Please check your delivery details carefully before completing your purchase.

If your address changes while you are waiting for a pre-order, please contact us as soon as possible.

We will do our best to update your delivery address before dispatch, but we cannot guarantee that changes can be made after an order has entered the fulfilment or delivery process.

Missed Deliveries

If a delivery attempt is unsuccessful, the courier may provide instructions explaining how to rearrange delivery or collect your parcel.

If a parcel is returned to us following unsuccessful delivery attempts or because it was not collected, please contact us so that we can discuss the available options.

Additional delivery charges may apply where an order needs to be sent again due to an incorrect address provided by the customer or failure to collect the parcel.

Delayed Deliveries

While we work with delivery providers to get orders to you as quickly as possible, delays can occasionally occur due to circumstances outside our reasonable control.

If your order appears to be significantly delayed after dispatch, please contact us and we will assist you in investigating the delivery.

Nothing in this policy affects your statutory rights regarding delivery.

Lost Parcels

If you believe your parcel has been lost in transit, please contact us with your order number.

We will investigate the delivery with the relevant courier and, where appropriate, arrange a replacement or refund in accordance with your legal rights and our Refund & Returns Policy.

Damaged Deliveries

Our products contain delicate decorative components, so we take particular care when packaging orders for delivery.

If your product arrives damaged, please contact us as soon as reasonably possible.

Where possible, please provide:

• Your order number;
• Photographs of the damaged product;
• Photographs of the internal packaging; and
• Photographs of any visible damage to the delivery box.

This helps us investigate the issue and resolve it as quickly as possible.

Your statutory rights regarding damaged or faulty products are not affected.

Returns

Information regarding returns, cancellations, damaged products and refunds can be found in our Refund & Returns Policy.

Contact Us

If you have any questions regarding a pre-order or delivery, please contact us:

Lumiera Home
Email: Support@lumierahome.co.uk

Please include your order number when contacting us about an existing order.

Nothing in this Shipping & Pre-Order Policy affects your statutory rights as a consumer.