Terms of Service

Last updated: September 2026

Welcome to Lumiera Home. These Terms of Service set out the terms that apply when you visit our website, place an order with us or purchase our products.

Please read these terms carefully before placing an order. By using our website or purchasing from us, you agree to these terms.

Nothing in these Terms of Service affects your statutory rights as a consumer.

1. About Us

This website is operated by Lumiera Home.

Our business details are:

Trading name: Lumiera Home
Registered company name: AK Imports & Exports Limited
Company number: INI741809 
Registered address: Office 2060 92 Castle Street, Belfast, BT1 1HE
Email: Support@lumierahome.co.uk

Throughout these terms, "we", "us" and "our" refer to Lumiera Home.

Our online store is hosted using Shopify, which provides the e-commerce platform that allows us to offer our products to you.

2. Our Products

We aim to display and describe our products as accurately as reasonably possible, including their appearance, dimensions, features and materials.

However, colours and brightness may appear slightly different depending on your device, screen settings, lighting and photography.

Our decorative products may also contain small variations between individual items as a result of their manufacturing and finishing processes. Minor variations that do not affect the normal use or overall quality of the product will not necessarily constitute a fault.

Product availability is subject to stock levels and may change without notice.

3. Product Images

Product photographs and other images on our website are provided for illustrative purposes.

We make reasonable efforts to ensure images accurately represent the products you will receive. However, the appearance of colours, lighting and certain details may vary slightly depending on your screen or device.

Please read the full product description before purchasing.

4. Placing an Order

When you place an order through our website, you are making an offer to purchase the products in your order.

After placing an order, you may receive an automatic confirmation acknowledging that we have received it. This does not necessarily mean that your order has been accepted.

A contract between you and Lumiera Home is formed when we accept your order and process it for fulfilment.

We reserve the right to refuse or cancel an order where reasonably necessary, including where:

• A product is unavailable;
• There has been an obvious pricing or description error;
• Payment cannot be authorised;
• We reasonably suspect fraudulent activity; or
• We are unable to fulfil the order.

If we cancel an order after payment has been taken, we will refund the relevant amount.

5. Prices and Payment

All prices displayed on our website are shown in Pounds Sterling (GBP) unless otherwise stated.

Where applicable, prices include VAT at the rate required by law.

Delivery charges, where applicable, will be displayed before you complete your purchase.

We may change our prices at any time. Price changes will not affect orders that have already been accepted.

Payment must be made using one of the payment methods available at checkout.

You confirm that you are authorised to use the payment method provided when placing an order.

6. Discount Codes and Promotions

From time to time, we may offer discount codes, promotional offers or special pricing.

Unless otherwise stated, promotional codes:

• Cannot be exchanged for cash;
• Cannot normally be combined with other promotional codes;
• Must be used within any stated promotional period; and
• May be subject to additional terms.

We reserve the right to withdraw or amend promotions where reasonably necessary.

7. Delivery

We will aim to dispatch and deliver orders within the estimated timeframes shown on our website or during checkout.

Delivery times are estimates unless we expressly agree otherwise.

We are not responsible for delays caused by circumstances outside our reasonable control. Where a significant delay occurs, we will take reasonable steps to keep you informed and comply with your rights under applicable consumer law.

It is your responsibility to provide a complete and accurate delivery address when placing your order.

Please contact us as soon as possible if you notice an error in your delivery information.

8. Returns, Cancellations and Refunds

Your rights regarding cancellations, returns and refunds are explained in our Refund & Returns Policy, which forms part of these Terms of Service.

When purchasing online, consumers may have a legal right to cancel certain purchases within 14 days of receiving the goods, subject to applicable exceptions.

Nothing in these terms or our Refund & Returns Policy limits your statutory rights where a product is faulty, damaged, not as described or otherwise does not conform to the contract.

9. Faulty or Damaged Products

We want every Lumiera Home product to arrive in the condition expected.

If you receive a product that is damaged, faulty, incorrect or not as described, please contact us as soon as reasonably possible with your order details.

We may ask you to provide photographs or other reasonable information about the issue to help us investigate and resolve it.

Your legal rights in relation to faulty goods are not affected by these terms.

10. Batteries and Product Use

Where batteries are included with a product, customers should follow the instructions and safety information supplied with the product.

Only use batteries of the type specified for the product.

Do not mix old and new batteries or different battery types unless the product instructions specifically permit this.

Batteries should be inserted with the correct polarity and should be removed when depleted or when the product will not be used for an extended period.

Batteries and electrical products should be disposed of responsibly and in accordance with applicable local recycling and disposal requirements.

Products should be kept away from excessive moisture, heat and other conditions that could damage the product or create a safety risk.

11. Decorative Products

Unless specifically stated otherwise in the product description, Lumiera Home products are intended for decorative indoor use.

They are not toys and should not be treated as such.

Products containing small parts, batteries or delicate decorative components should be kept away from young children where appropriate.

Please follow any warnings, instructions and safety information supplied with the individual product.

12. Intellectual Property

All content on the Lumiera Home website, including our branding, logos, product photography, graphics, written content, designs and other materials, is owned by or licensed to us unless otherwise stated.

You may use our website for personal, non-commercial purposes.

You must not reproduce, copy, distribute, sell, modify or commercially exploit our website content without our prior written permission, except where permitted by law.

13. Acceptable Use of Our Website

You must not misuse our website.

You must not knowingly:

• Introduce viruses or other malicious technology;
• Attempt to gain unauthorised access to our website or systems;
• Interfere with the operation or security of the website;
• Use the website for fraudulent or unlawful purposes; or
• Use automated systems to improperly extract or reproduce our website content.

14. Third-Party Services

Our website may use or provide access to services operated by third parties, including payment providers, delivery providers and other technology providers.

Where you use a third-party service, that service may be subject to its own terms and privacy practices.

We are not responsible for third-party websites that we do not own or control, although this does not exclude any responsibility that cannot legally be excluded.

15. Personal Information

Your personal information will be handled in accordance with our Privacy Policy and applicable data protection legislation.

Please review our Privacy Policy for information about how we collect, use and protect personal information.

16. Our Responsibility to You

We are responsible for losses that you suffer where those losses are a foreseeable result of our breach of these terms or our failure to use reasonable care and skill.

We are not responsible for losses that were not reasonably foreseeable.

We do not exclude or limit liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.

If you are purchasing as a consumer, we do not exclude or restrict any rights or remedies that cannot legally be excluded or restricted.

17. Events Outside Our Control

We will not be responsible for a failure or delay in performing our obligations where this is caused by circumstances outside our reasonable control.

These may include severe weather, transportation disruption, supply-chain disruption, industrial action, government action, failures of telecommunications networks or other events that we could not reasonably prevent.

Where such an event affects your order, we will take reasonable steps to minimise the impact and keep you informed where appropriate.

18. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our business, website, products or applicable laws.

The terms that apply to your purchase will generally be those in effect when your order is placed.

The latest version will be available on our website.

19. Severability

If any provision of these terms is found to be unlawful, invalid or unenforceable, the remaining provisions will continue to apply.

20. Governing Law

These Terms of Service are governed by the laws applicable in Northern Ireland.

If you are a consumer living elsewhere in the United Kingdom, you may also benefit from mandatory consumer protections applicable where you live.

Nothing in these terms affects any rights you may have regarding where legal proceedings can be brought under applicable consumer law.

21. Contact Us

If you have any questions about these Terms of Service, an order or a Lumiera Home product, please contact us:

Lumiera Home
Email: support@Lumierahome.co.uk
Address: Office 2060 92 Castle Street, Belfast, BT1 1HE

We aim to respond to customer enquiries as quickly as reasonably possible.